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A framework to integrate AI into clinical practice.
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Meet our People
Head of AI Data Development
Ram Shtoltz
Personally, I love being a part of a company that delivers such impactful and immediate, life-saving value to a countless number of patients. When a customer shares with me a “wow moment” he experienced with our product – it’s truly priceless.
Software Engineer
Lynne Hurwitz
Aidoc is the perfect combination of tackling a huge challenge, among extraordinary people, for a truly great cause. Everything we do eventually comes down to saving lives, and that’s an indescribable feeling.
DevOps Product Manager
Inbar Gabe
When the product you’re working on literally helps save lives – it doesn’t feel like work – it feels like true purpose. To be able to contribute to such a meaningful solution really does make me feel like a superhero every day!
Director, Customer Success - EMEA & APAC
Amitai Mandelbaum
To provide meaningful insights for radiologists and be given the opportunity to have a real impact on patients’ lives, daily, is beyond priceless. I still get goosebumps when a customer shares how we were able to help them make life-changing decisions for a patient.
VP of Finance
Barak Haimovich
Working with great people and being part of a team that provides such a valuable product is an awesome combination.
Commitment
To transform the world of healthcare with life-saving AI
Excellence
Veterans from elite technology units and leading engineering companies
One Team
Group of 400+ members that support each other like family
Open Positions
Aidoc is looking for extraordinary people to join our industry-leading team that’s building cutting-edge artificial intelligence to reshape the future of healthcare. Named one of TIME magazine’s “50 Genius companies”, an innovative and exciting work environment, talented teams and a great work culture are just a few of the reasons why you’ll love working here.
Customer Support Specialist - Student Position
About The Position
Aidoc is recruiting a Customer Support Specialist (technical support) in Tel Aviv. Join our team!
About Aidoc
Aidoc is revolutionizing clinical decision-making with real-time clinical AI imaging solutions, impacting over 60 million patients annually. Our technology empowers physicians to diagnose urgent cases, ultimately improving patient outcomes.
Powered by our proprietary aiOS, Aidoc assists clinicians by precisely highlighting suspected pathological findings directly on medical images and prioritizing cases. This ensures that urgent patients receive the immediate attention they need.
As a leader in clinical AI, Aidoc has the most FDA-cleared Computer-Aided Detection (CAD) solutions, with adoption in more than 1,600 medical centers worldwide.
Since our founding in 2016, Aidoc has secured over $370 million in funding and was recognized as one of TIME’s 50 most genius companies.
About this role
The delivery department is responsible for all customer new and extended deployments and manages all operational activities that relate with the stability of the processing of Aidoc products.
The Support Specialist is responsible for providing excellent support for our globally-based clients. The team gets requests from our clients via different communication channels, works on the triage, provides high-quality responses, and escalates complicated requests in the production environment.
Responsibilities
- Working to resolve all escalated incoming client issues by phone, email within defined SLAs
- Filtering support tickets, prioritizing and escalating the most impactful, complex issues, and managing them directly with the engineering teams
- Documenting issue statuses and providing updates to management Developing, documenting, and maintaining standard operating procedures, best practices, and customer service guidelines with the global Support department
- Enabling the global Support department and being a focal point for knowledge transfer within the department
- Handling proactive alerts and coordinating production incidents, both resolving issues independently and handling communication with relevant development teams.
Requirements
- Working three shifts a week is required, including late evenings and on weekends (availability for 60% part-time role)
- A minimum of two years of college remain
- Previous experience in technical support/tech ops
- Excellent communication in English (written and spoken)
- Knowledge and experience with SQL
- Experience in navigating complex support scenarios
- Customer-oriented and exceptional interpersonal skills
- Excellent analytical and problem-solving skills
- Experience working cross-functionally with engineering teams
- Experience working with Monday.com, Zendesk, Slack - advantage
Working at Aidoc
Our perks:
- Be part of something big - using cutting edge technologies to transform the Healthcare industry (while saving patients’ lives)
- Office close to HaShalom train station with free parking
- Stocked up kitchen & meal card
- Breakfast and lunch made by our personal chef
- Wellness- yoga, pilates, and functional workouts in the office
- Amazing culture - collaborative, transparent & fun!
- Attractive compensation package & benefits
Apply for this position
