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Meet our People

Head of AI Data Development

Ram Shtoltz

Personally, I love being a part of a company that delivers such impactful and immediate, life-saving value to a countless number of patients. When a customer shares with me a “wow moment” he experienced with our product – it’s truly priceless.

Software Engineer

Lynne Hurwitz

Aidoc is the perfect combination of tackling a huge challenge, among extraordinary people, for a truly great cause. Everything we do eventually comes down to saving lives, and that’s an indescribable feeling.

DevOps Product Manager

Inbar Gabe

When the product you’re working on literally helps save lives – it doesn’t feel like work – it feels like true purpose. To be able to contribute to such a meaningful solution really does make me feel like a superhero every day!

Director, Customer Success - EMEA & APAC

Amitai Mandelbaum

To provide meaningful insights for radiologists and be given the opportunity to have a real impact on patients’ lives, daily, is beyond priceless. I still get goosebumps when a customer shares how we were able to help them make life-changing decisions for a patient.

VP of Finance

Barak Haimovich

Working with great people and being part of a team that provides such a valuable product is an awesome combination.

Commitment

To transform the world of healthcare with life-saving AI

Excellence

Veterans from elite technology units and leading engineering companies

One Team

Group of 400+ members that support each other like family

Open Positions

Aidoc is looking for extraordinary people to join our industry-leading team that’s building cutting-edge artificial intelligence to reshape the future of healthcare. Named one of TIME magazine’s “50 Genius companies”, an innovative and exciting work environment, talented teams and a great work culture are just a few of the reasons why you’ll love working here.

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Technical Support Engineer

United States · Full-time

About The Position

Aidoc is recruiting a Support Specialist in the US. Join our team!

About Aidoc

Aidoc is revolutionizing clinical decision-making with real-time clinical AI imaging solutions, impacting over 60 million patients annually. Our technology empowers physicians to diagnose urgent cases, ultimately improving patient outcomes.

Powered by our proprietary aiOS, Aidoc assists clinicians by precisely highlighting suspected pathological findings directly on medical images and prioritizing cases. This ensures that urgent patients receive the immediate attention they need.

As a leader in clinical AI, Aidoc has the most FDA-cleared Computer-Aided Detection (CAD) solutions, with adoption in more than 1,600 medical centers worldwide.

Since our founding in 2016, Aidoc has secured over $370 million in funding and was recognized as one of TIME’s 50 most genius companies.

About this role

We are looking for a customer-obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering.

In this role, you will act as a critical bridge between our customers and internal engineering teams diagnosing complex technical issues, coordinating production incident response, and helping ensure the reliability of our platform for customers around the world.

You will investigate technical problems, analyze system behavior, respond to production alerts, and drive issues through to resolution while maintaining clear and proactive communication with customers and internal stakeholders. This role is ideal for someone who enjoys deep technical troubleshooting, working directly with production systems, and advocating for customers, while building strong expertise in a fast-paced SaaS environment.

This is a shift-based role supporting our global customers, which may include Pacific Time business hours, evenings, weekends, and some holidays.

Responsibilities

Own Customer Impacting Issues

Serve as the primary technical owner for complex customer issues and escalations.
Investigate and resolve technical problems spanning multiple systems and services.
Provide clear, proactive communication to customers throughout the lifecycle of an issue.

Coordinate Production Incident Response

Monitor and triage production alerts impacting customers or system reliability.
Coordinate incident response efforts across engineering and internal teams.
Ensure incidents are properly documented, communicated, and followed through to resolution.

Troubleshoot Systems and Data

Diagnose issues using logs, system metrics, and SQL queries.
Analyze system behavior to identify root causes of production problems.
Escalate and partner with engineering teams to drive long-term fixes.

Improve Reliability and Operational Excellence

Develop and maintain troubleshooting documentation, runbooks, and operational processes.
Identify recurring patterns and contribute to systemic improvements.
Help strengthen incident response and operational best practices as the organization scales.

Enable the Broader Support Team

Share technical insights and best practices with colleagues.
Act as a technical resource within the Support organization.

Impact You’ll Have

Ensure platform reliability for customers worldwide by diagnosing and resolving complex production issues.
Serve as a critical bridge between customers and engineering, bringing technical insight and real-world production context to accelerate resolutions.
Strengthen our production support capabilities by improving troubleshooting processes, documentation, and incident response practices.
Help scale a modern, high-impact Support organization, contributing ideas that improve how we detect, investigate, and resolve issues as the company grows.

Requirements

Requirements

Exceptional communication skills with a customer-first mindset, capable of translating complex technical issues into clear and actionable insights.
2+ years of experience in Technical Support, Production Support, Technical Operations, or a similar customer-facing technical role.
Strong troubleshooting and analytical skills, with the ability to quickly diagnose and resolve complex technical issues.
Proficiency in SQL for data investigation, troubleshooting, and root cause analysis within production environments.
Ability to analyze system behavior, investigate anomalies, and debug issues across distributed systems and application layers.
Experience partnering closely with Engineering teams to escalate issues, provide technical context, and drive timely resolution.
Comfortable operating in fast-paced production environments, including handling incidents, alerts, and time-sensitive customer-impacting issues.

Nice to Have

Experience participating in incident response, production alerting, or on-call rotations in a live production environment.
Familiarity with observability, monitoring, and debugging tools used to investigate system performance and reliability issues.
Experience supporting or operating within SaaS or cloud-based platforms.
Working knowledge of support, collaboration, and ticketing tools such as Salesforce, Jira / Atlassian, Monday.com, or Slack.

Bonus

Experience debugging API integrations, working with REST endpoints, request/response payloads, and authentication mechanisms.
Comfort analyzing application logs, system metrics, and traces to diagnose production issues.
Familiarity with modern observability and monitoring platforms such as Datadog, Grafana, or New Relic.
Basic scripting or automation skills (Python, Bash, or similar) to streamline investigations or repetitive support workflows.
Exposure to cloud infrastructure platforms such as Amazon Web Services, Google Cloud Platform, or Microsoft Azure.

Working at Aidoc

We’re a dynamic, collaborative and fast growing team of more than 500 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work.

We have offices in Barcelona, Tel Aviv and New York City, but Aidoc is a remote-first workplace.

What we offer:

A range of medical, dental and vision benefits
Stock options for all full-time employees
Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met.
A 401(k) plan with company match, life insurance, plus long- and short-term disability
The opportunity to directly improve medical care and impact patient outcomes

Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.