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A framework to integrate AI into clinical practice.
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Meet our People
Head of AI Data Development
Ram Shtoltz
Personally, I love being a part of a company that delivers such impactful and immediate, life-saving value to a countless number of patients. When a customer shares with me a “wow moment” he experienced with our product – it’s truly priceless.
Software Engineer
Lynne Hurwitz
Aidoc is the perfect combination of tackling a huge challenge, among extraordinary people, for a truly great cause. Everything we do eventually comes down to saving lives, and that’s an indescribable feeling.
DevOps Product Manager
Inbar Gabe
When the product you’re working on literally helps save lives – it doesn’t feel like work – it feels like true purpose. To be able to contribute to such a meaningful solution really does make me feel like a superhero every day!
Director, Customer Success - EMEA & APAC
Amitai Mandelbaum
To provide meaningful insights for radiologists and be given the opportunity to have a real impact on patients’ lives, daily, is beyond priceless. I still get goosebumps when a customer shares how we were able to help them make life-changing decisions for a patient.
VP of Finance
Barak Haimovich
Working with great people and being part of a team that provides such a valuable product is an awesome combination.
Commitment
To transform the world of healthcare with life-saving AI
Excellence
Veterans from elite technology units and leading engineering companies
One Team
Group of 400+ members that support each other like family
Open Positions
Aidoc is looking for extraordinary people to join our industry-leading team that’s building cutting-edge artificial intelligence to reshape the future of healthcare. Named one of TIME magazine’s “50 Genius companies”, an innovative and exciting work environment, talented teams and a great work culture are just a few of the reasons why you’ll love working here.
CS Knowledge and Ops expert
About The Position
Aidoc is recruiting a CS Knowledge and Ops expert in Tel Aviv. Join our team!
About Aidoc
Aidoc helps health systems deliver smarter and faster care when it matters most. Our mission is to transform patient outcomes through ‘always on’ clinical AI, eliminating preventable care gaps that lead to loss of lives and disabilities. Through our proprietary aiOS™ platform, Aidoc seamlessly integrates real-time intelligence into provider workflows, helping physicians make faster clinical decisions for over 45 million patients a year. With the most FDA-cleared AI solutions in its category and deployments across 150+ health systems globally, Aidoc elevates the physician and patient experience.
Backed by General Catalyst, Square Peg, NVentures (NVIDIA’s venture arm), and four major U.S. health systems, Aidoc has raised $370 million to date, including a recent $150 million round to accelerate development of CARE™, our clinical-grade foundation model.
About this role
We’re looking for a highly collaborative, analytical, and creative problem-solver to join our Customer Success Operations team.
In this role, you’ll help scale the impact of our global Customer Success organization by improving systems, processes, and insights that drive operational excellence and real-world healthcare impact.
Responsibilities
- Maintain and continuously improve Customer Success processes and documentation to ensure operational excellence.
- Manage and update internal systems, dashboards, and data accuracy across CS platforms (e.g., Gainsight, Salesforce).
- Collaborate with cross-functional partners (Sales, Product, and Finance) to streamline workflows and align around the customer journey.
- Support business reviews, analytics, and reporting to provide visibility into team performance and customer outcomes.
- Contribute to internal enablement by ensuring tools, content, and processes are up to date and easily accessible.
Requirements
- 4 years of experience in Knowledgebase Management.
- Strong analytical thinking, problem-solving, and organizational skills with attention to detail.
- Experience in knowledge and/or learning management systems such as Confluence, Glean, Highspot, Seismic, Letter AI
- Excellent written and verbal communication skills in English.
- Team player with a proactive mindset who thrives in a fast-paced, collaborative environment.
- Bachelor’s degree (BSc or equivalent) – advantage.
- Experience with CRM or CS platforms (e.g., Salesforce, Gainsight) and Microsoft Office - an advantage.
- Experience in Customer Success Operations, Sales Administration, or Business Operations - an advantage.
Working at Aidoc
Our Perks:
- Be part of something big - using cutting-edge technologies to transform the Healthcare industry (while saving patients’ lives)
- We work in a hybrid model, with our new offices located at 34 HaMasger Street in Tel Aviv and parking for employees.
- Amazing and healthy breakfasts and lunches prepared daily by our personal chef!
- Stocked up kitchen & meal card
- Wellness: Aidoc employees-only gym, plus Pilates, Yoga, and functional workouts classes.
- Amazing culture - collaborative, transparent & fun!
- Attractive compensation package & benefits
Apply for this position
