COVID-19: The ultimate use case for healthcare SaaS technology

remote technology in healthcare

Healthcare SaaS technology can be easily adopted during COVID-19

Software-as-a-Service (SaaS) has become one of the most ubiquitous and relevant technologies in the 2020 healthcare pandemic, particularly in the healthcare industry. Providing hospitals, healthcare professionals, medical units and healthcare institutions with high-level, remote support, healthcare SaaS allows for ongoing technical benefits without the risks of socializing or interacting with others. In short, healthcare SaaS has come into its own during the crisis because it can help healthcare institutions do more, go further, and protect their people. 

COVID-19 is asking a lot of humanity and healthcare. Stay at home, minimize social contact, remain safe behind robust PPE, reduce interactions to curtail the spread. These are just some of the challenges and regulations faced by healthcare professionals on a daily basis. For hospitals, the pandemic has introduced more than a few hurdles when it comes to managing reliable technology that can support the performance and safety of medical professionals, who must also focus on providing  superlative patient care at unprecedented  volumes.   

How can health systems and hospital managers ensure systems are running smoothly? How can they install the latest technology without bringing more IT personnel on site? How can they ensure that their existing technology is updated and maintained to prevent vulnerabilities or failure? How can they monitor, manage and care for patients while ensuring the ongoing safety and health of their people? 

Valid questions. Ones that have never demanded answers as urgently as they do today. Not only are hospital systems being put under inordinate pressure, the technology that powers them is being given the kind of testing usually reserved for laboratories or hypothetical situations. Few business continuity plans considered the possibility that the entire planet would have to work from home or that every hospital would be stretched to the absolute maximum of its capacity, and beyond. 

This is where SaaS technology steps in. Technology providers with SaaS capabilities can not only provide the remote installation of specialized solutions, but they can perform upgrades remotely, provide remote training and maintenance, and ensure ongoing remote support. SaaS is not limited by its lack of physical contact or on-site IT; it is designed specifically to bypass these requirements and is sophisticated in its capacity and capabilities. 

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The value of remote technology in hospitals during COVID-19 

SaaS technology can be easily adapted during COVID-19 to provide healthcare decision makers with reliable solutions that can be installed remotely using minimal IT bandwidth that won’t impact on existing hospital operations. 

Remote technology in hospitals has already seen significant uptick in adoption over the past few months with many technology providers stepping in to provide healthcare with the support it needs. Microsoft’s Mural virtual care technology hosted on its Azure platform was adopted by GE Health to provide medical professionals with the ability to remotely manage ventilated COVID-19 patients. The solution allows for the hospital to streamline the time of professionals so they can more easily monitor patients while managing increasing workloads. Remote patient monitoring tools have also been widely adopted by hospitals to help them manage vital patient statistics such as heart and lung function from multiple locations. The goal is to minimize medical professional contact and preserve their health while providing high-level patient care. 

These solutions do more than just minimize contact with the disease and improve hospital operations, they can also provide ongoing support to healthcare professionals during the pandemic. SaaS healthcare solutions can be rapidly deployed and customized to suit specific use cases and requirements, and can ease the burden placed on the healthcare provider. The fact that they also come with hands-on remote training and support is also immensely valuable  – those who use the system are given immediate support no matter where they are based which reduces the barrier to entry and impact on physician time. 

Radiology has already invested in SaaS and it’s transforming workflows in COVID-19 

The landscape that lies ahead is complex. COVID-19 has shaken the foundations of business, government and economy and nobody knows how this will influence the world in the future, or what lies ahead in terms of managing the disease. In the radiology sector, imaging volumes saw declines during the onset of COVID-19 due to quarantine restrictions and limitations around scanning for the disease [link to our interview here]. However, hospital and radiology groups are starting to see an increase in volumes largely due to the lifting of quarantine restrictions in certain regions and is very likely to continue to rise significantly over the next few months. The question is – how do radiology departments prepare for the surge in imaging demands?

Radiology teams and departments need to prepare for this reality. They need to invest into the right tools and technologies that will allow them to prioritize outpatient and ED CT scans over the next few months. Technologies that are capable of leveraging SaaS to deliver remote support, upgrades, installation and management without the need for on-site IT teams. 

Aidoc’s always-on AI solution has already been implemented by numerous healthcare organizations across the world, providing consistent and reliable support to radiology practitioners dealing with extraordinary workloads. Aidoc’s partners are already using the solution to flag and prioritize acute cases such as ICH, stroke, PE and C-spine fractures – it provides a reliable safety net as they juggle incredibly complex workflows and situations. Aidoc is designed to deliver high-end support and capabilities with minimal need for IT on site. The solution can be installed and managed remotely without impacting on hospital bandwidth and without needing much support from the customer, reducing both impact on practitioner time (a valuable commodity right now) and on hospital systems. Aidoc has a proven track record across multiple use cases, taking on the weighty workloads of the past and capable of managing even more of the heavy lifting during the pandemic. 

When asked about how Aidoc has supported his team, Jay Mosser – Enterprise Systems Architect – Radiology Associates at Corpus Christi, TX, said: “Aidoc deployment could not have been easier. It was only a few hours from start to finish. Their knowledgeable staff took me from setup to completion in one easy remote session. We were sending data for analysis the same day.”

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