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The Human Side of AI: Real Stories from the Frontlines of Healthcare

At Aidoc, I’ve had the privilege of speaking with radiologists, hospital executives and clinical leaders who are actively shaping the future of AI in healthcare. Their insights offer a clear picture: AI isn’t just a buzzword. It’s transforming clinical workflows, patient care and hospital operations. Here are some key takeaways from those conversations:

AI in Healthcare is Not a Trend — It’s Here to Stay

While some still view AI in healthcare as experimental, those using it every day know it’s an essential tool that improves efficiency and outcomes. Whether it’s flagging life-threatening conditions in radiology or orchestrating a more efficient patient flow, AI has evolved from a ‘nice-to-have’ to a game changer in modern clinical practice.

The best time to start using AI would have been yesterday.”

Avi Sharma, MD, Director of AI, Jefferson Einstein Hospitals

Adoption is More About People Than Technology

One of the most consistent themes I hear is that successful AI adoption isn’t just about the technology — it’s about the people using it. Organizations that prioritize AI governance, physician engagement and change management see the most success. When AI is positioned as an aid rather than a replacement, clinicians embrace it as a partner in patient care rather than a disruption to their expertise.

“AI is not a mystery black box; it’s a valuable addition to our toolkit. Integrating AI into existing applications requires education and clear definition.”

Jeffrey Sturman, SVP and Chief Digital Officer, Memorial Healthcare System

ROI Matters — But It’s More Than Just Financial

Hospital leaders often emphasize the return on investment (ROI) when implementing AI. However, ROI isn’t only about dollars saved — it’s also about clinical benefits. Faster turnaround times, reduced burnout and improved patient care are just as critical as cost savings. AI isn’t just making hospitals more financially efficient; it’s empowering them be more patient-centric and treat them faster.

“Return on investment in AI goes far beyond just financial metrics. AI allows us to save more lives, reduce image-to-needle times, and provide next-level patient care. It’s about finding need-driven AI solutions that address our specific challenges. As we continue to integrate AI into our workflows, we’re seeing faster diagnoses, better triage of critical cases, and ultimately, better patient outcomes. That’s the ROI that truly matters in healthcare.”

Amit Gupta, MD, Section Head of Cardiothoracic Imaging, University Hospitals

Real-World Impact Means Lives Saved

The most compelling proof of AI’s impact comes from real world stories, like a radiologist sharing how an AI-driven early notification led to a life-saving intervention, or a hospital administrator explaining how AI streamlined operations. These stories drive home why this technology is so important. It’s not just about algorithms; it’s about impacting real human lives.

“Think about your family member coming to the ER. Do you want to be at a hospital that has Aidoc that’s going to tell you there’s a significant PE right away? Or do you want to go to one without? I think the answer is very clear.

Alexander Misono, MD, Chief of Interventional Radiology, Hoag Hospital Irvine

A Unified Approach to AI is the Future

Many of the AI champions I’ve spoken to highlight the need for interoperability and an enterprise-wide AI strategy. Rather than implementing AI in silos, leading institutions are integrating AI across multiple service lines to create a unified system that supports clinicians at every stage of the patient journey. The future of AI in healthcare isn’t just about one-off solutions — it’s about holistic, seamless integration.

“Understanding the nuances between AI platforms is crucial. Education and adaptability are key to navigating this rapidly evolving landscape.”

Sarah Kramer, MD, Clinical Associate Professor, University of Nevada Reno School of Medicine

Final Thoughts

Interviewing AI innovators has reinforced the importance of AI in healthcare, not just as a technological advancement, but as a critical component of modern medicine. Ultimately, it’s about how AI can enable them to deliver the highest quality of care to their communities. And as AI continues to evolve, so too will the ways we tell its story — through the voices of the people whose work and lives it’s improving every day.

Are you an Aidoc customer champion? Join the Champion User Group in the Aidoc Insider Community Group to share stories and get insights from champions at other facilities. 

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Marlee Ravid
Marlee Ravid brings over a decade of experience in content marketing, communications and customer engagement to her role as Customer Marketing Manager at Aidoc. She strategically executes innovative programs that amplify the leadership of both Aidoc and its customers, helping to position them as visionaries in healthcare. Having been with Aidoc since its early days, Ravid has worked closely with leadership to build and implement comprehensive marketing strategies, from content development to demand generation and brand awareness. She holds a bachelor’s degree from Georgia State University and a master’s degree from Tel Aviv University.
Marlee Ravid
Manager, Customer Marketing