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Blog
Andy Pollen

Why University Hospitals Went All-In on an Enterprise AI Platform

Adoption, System Integration
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While some health systems started small with AI — testing one use case, then another — University Hospitals (UH) took a different route. For Leonardo Kayat Bittencourt, MD, PhD, Vice Chair of Innovation, the goal was never to dabble. It was to transform.

“We didn’t get that first wave Jefferson got,” Dr. Bittencourt explains in a recent webinar. “But we learned from their early successes, and we realized that individual AI engagements – while promising – were too limited to generate measurable, systemwide benefits.”

Rather than roll out algorithms one at a time, UH made a strategic decision: implement a platform that could scale across the entire Radiology Department from day one. Every radiologist would get access. Every workflow would be touched. Every stakeholder would understand how AI fits into the full value chain.

The result? A department-wide leap in AI literacy.

“Suddenly, every radiologist could talk about AI, not just a few experts,” said Dr. Bittencourt.

But the decision wasn’t just about access or education. It was also about leadership.

Too often, AI tools are sold directly to non-Radiology Departments with the promise of faster results — leaving radiologists out of the loop. “We had to plant the flag and say: Radiology understands the domain. We know what’s inside the box, and we’re leading this, “ Dr. Bittencourt said.

In this short clip, Dr. Bittencourt shares why UH chose a platform-first strategy from the start, and how it gave them the infrastructure, influence and alignment to scale impact across the system.

Watch the full webinar to see how leaders like Dr. Bittencourt are building AI literacy across entire departments, taking ownership of radiology’s role in the AI ecosystem and using platform-based strategies to drive scalable, systemwide clinical impact.

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Andy Pollen
Andy Pollen is an experienced healthcare communicator and strategist who currently serves as the Director of Marketing Communications for Aidoc. Previously, he was the global marketing communications lead for critical care solutions within 3M Health Care's Medical Solutions Division, now Solventum. Pollen has also held communications positions with the University of Minnesota Academic Health Center, Indiana University Health and several business functions within Eli Lilly and Company through Borshoff, a creative services agency. He earned a bachelor’s degree in public relations and journalism from Ball State University and holds a master’s degree in business administration from Anderson University.
Andy Pollen
Director, Marketing Communications

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