About The Position
Aidoc is recruiting a Tier 3 Operation Engineer in Tel Aviv. Join our team!
About Aidoc
Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. We analyze and aggregate medical data to enable care teams to work seamlessly with a continued focus on the patient. Aidoc’s AI is always on, running in the background to change the foreground.
Our solutions are used in more than 1000 hospitals, including leading health systems in the US. Funded by some of the industry’s leading VC’s, Aidoc has raised more than $250 million to date, and was chosen as one of TIME’s 50 most genius companies.
About this role
As a Tier 3 Operation Engineer, you will maintain production stability, troubleshoot critical issues, carry out production deployments, and maintain production-oriented processes.
This role will provide you the opportunity to touch base with the most advanced technologies in the healthcare and AI industry, interact directly with end users to resolve technical issues and lead the operational culture of the company.
Responsibilities
- Provide technical solutions for alerts and incoming escalated tickets from our customers, including extensive troubleshooting and root cause assessment.
- Find workarounds and solutions for technical challenges – doing whatever it takes for the customer to get the best service out of our product.
- Perform configuration changes, deployments, and product expansions for our customers.
- Develop automation tools and scripts to make your work more efficient.
- Work closely with Product, Dev, and Customer Success teams.
- Continuously push the production standard forward and develop a customer-centric culture and robust production processes within the company.
- You will be trusted with autonomy, freedom, and influence to design solutions, make technical decisions, and improve your daily work practices.
- You will work in a unique professional culture championing thorough technical understanding, ownership, and close work between Dev, Product, Customer Success, and customers.
- Available for on-call duty during weekdays, with a rotation of one week every four/five weeks and occasional weekend support every eight weeks, providing Tier 1 and Tier 2 support.
Requirements
- Passion for production, passion for action!
- At least five years of Experience in operating production systems
- Demonstrated knowledge of SQL - Must
- Knowledge of Microsoft Windows Internals - Must
- Good understanding of networking
- Knowledge & experience working with production systems in a cloud environment (AWS) and on-premise.
- Familiarity with monitoring tools.
- Excellent technical troubleshooting skills.
- Basic programming knowledge in any language.
- Ability to work with empathy and a sense of urgency to deliver solutions and meet customers’ needs.
- Ability to learn new technologies in-depth.
Working at Aidoc
Our perks:
- Be part of something big - using cutting edge technologies to transform the Healthcare industry (while saving patients’ lives)
- Office close to HaShalom train station with free parking
- Stocked up kitchen & meal card
- Breakfast and lunch made by our personal chef
- Wellness- yoga, pilates, and functional workouts in the office
- Amazing culture - collaborative, transparent & fun!
- Attractive compensation package & benefits
