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Meet our People

Head of AI Data Development

Ram Shtoltz

Personally, I love being a part of a company that delivers such impactful and immediate, life-saving value to a countless number of patients. When a customer shares with me a “wow moment” he experienced with our product – it’s truly priceless.

Software Engineer

Lynne Hurwitz

Aidoc is the perfect combination of tackling a huge challenge, among extraordinary people, for a truly great cause. Everything we do eventually comes down to saving lives, and that’s an indescribable feeling.

DevOps Product Manager

Inbar Gabe

When the product you’re working on literally helps save lives – it doesn’t feel like work – it feels like true purpose. To be able to contribute to such a meaningful solution really does make me feel like a superhero every day!

Director, Customer Success - EMEA & APAC

Amitai Mandelbaum

To provide meaningful insights for radiologists and be given the opportunity to have a real impact on patients’ lives, daily, is beyond priceless. I still get goosebumps when a customer shares how we were able to help them make life-changing decisions for a patient.

VP of Finance

Barak Haimovich

Working with great people and being part of a team that provides such a valuable product is an awesome combination.

Commitment

To transform the world of healthcare with life-saving AI

Excellence

Veterans from elite technology units and leading engineering companies

One Team

Group of 400+ members that support each other like family

Open Positions

Aidoc is looking for extraordinary people to join our industry-leading team that’s building cutting-edge artificial intelligence to reshape the future of healthcare. Named one of TIME magazine’s “50 Genius companies”, an innovative and exciting work environment, talented teams and a great work culture are just a few of the reasons why you’ll love working here.

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Technical Operations Engineer

Tel Aviv · Full-time · Intermediate

About The Position

Aidoc is recruiting a Technical Support Engineer in Tel Aviv. Join our team!

About Aidoc

Aidoc is revolutionizing clinical decision-making with real-time clinical AI imaging solutions, impacting over 60 million patients annually. Our technology empowers physicians to diagnose urgent cases, ultimately improving patient outcomes. Powered by our proprietary aiOS, Aidoc assists clinicians by precisely highlighting suspected pathological findings directly on medical images and prioritizing cases. This ensures that urgent patients receive the immediate attention they need.

As a leader in clinical AI, Aidoc has the most FDA-cleared Computer-Aided Detection (CAD) solutions, with adoption in more than 1,600 medical centers worldwide. Since our founding in 2016, Aidoc has secured over $500 million in funding and was recognized as one of TIME’s 50 most genius companies.

About this role

The Delivery Department oversees the full spectrum of customer deployments, including new and extended implementations, and manages all operational activities critical to ensuring the stability and performance of Aidoc products.

The Technical Support Engineer will join a highly skilled and technically proficient team working in a dynamic environment.

Technical Support Engineer:

Primary Responsibilities:

Customer complaint handling: Investigating complex escalations that were not resolved by Aidoc's customer support. This involves working closely with Support, Engineering, and Customer Success and communicating directly with the customer.
Customer Site Management: Oversees and manages operations related to the support, maintenance, and stability of Aidoc's environment at customer sites.
Customer Site Monitoring Escalation Point: Lead deep investigations understanding Service impact incidents and mitigate them.

Responsibilities

The Technical Support Engineer is responsible for the day-to-day operations and maintenance of production services and systems. This includes performing comprehensive troubleshooting of production issues to identify and resolve complex support issues escalated by Aidoc's support team in a timely manner.
End-to-end ownership and management of assigned investigations to ensure they meet service agreement level while ensuring top-notch service and customer satisfaction.
Monitor and analyze production data to identify opportunities for improvement and communicate these insights to the engineering teams.
Fine-tuning the system based on performance
Extend/Create Dashboards for investigations and Troubleshooting
Configuration updates
Identify Gaps in aidoc services monitoring and improve them.
Analytics on System Health, Site performance, Quality of Tickets
Feature enablement/Disablement.
Provide technical deep-dive troubleshooting with global clients
Providing product feedback and insights to internal teams
Managing internal projects related to support, such as training and support readiness for release
Occasional evening and Friday work will be required

Requirements

3+ years of technical support experience.
Proficiency in OS maintenance and troubleshooting.
Demonstrated ability to thrive in a highly dynamic environment
Strong knowledge of SQL or similar query languages (Join level is a must).
Excellent customer-facing skills
Ability to handle stressful situations effectively
Highly proficient in written and spoken English
Exceptional analytical and problem-solving skills
Experience working cross-functionally with product and engineering teams to escalate issues, document expected vs. current behavior, and outline replication steps.
Familiarity with technical platforms and tools such as Kusto, JSON, API calls, Grafana, and OpenSearch/Logz

Preferred Qualifications:

Bachelor’s or Engineering degree in a technical field
Previous experience working in Healthcare technology companies.
Familiarity with coding languages (Python, Shell, c, java)
Experience with CRM systems like Salesforce, etc.

Working at Aidoc

Our Perks:

Be part of something big - using cutting-edge technologies to transform the Healthcare industry (while saving patients’ lives)
We work in a hybrid model, with our new offices located at 34 HaMasger Street in Tel Aviv and parking for employees.
Amazing and healthy breakfasts and lunches prepared daily by our personal chef!
Stocked up kitchen & meal card
Wellness: Aidoc employees-only gym, plus Pilates, Yoga, and functional workouts classes.
Amazing culture - collaborative, transparent & fun!
Attractive compensation package & benefits