Technical Support Team Lead

About this role

  • You will have end-to-end responsibility and ownership for resolution of issues in integration and production of the company’s systems
  • You will acquire deep and thorough knowledge of the Aidoc product, performing level 2 and 3 support for customers
  • You will work directly with customer success teams and with customers to integrate the system and resolve issues
  • You will be responsible for communicating and managing the overall state of issues and tickets to internal and external stakeholders
  • You will build the company’s tech support team, including hiring, training and managing the team

We are looking for

  • A high sense of responsibility and ownership
  • At least 4 years of experience in a similar role
  • Awesome team player
  • Knowledge and experience with distributed and cloud systems
  • Good working knowledge and experience with Windows, Linux and networking
  • SQL and scripting knowledge
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