Technical Account Manager

Why you should join our team

Aidoc is the market leader in the field of Artificial Intelligence solutions in imaging and care coordination.

We are already deployed in hundreds of medical centers around the globe, some of which are the leading in the world. We are well-funded by top VCs (130M$) and were chosen as one of TIME’s 50 most genius companies alongside giants like Amazon, Apple and SpaceX.

Our products use cutting-edge A.I. to detect and highlight critical medical conditions, thus enabling providers to focus their time and attention where it really matters.

Achieving a close and personal relationship with our customers, an unparalleled seamless IT integration process, and relentless responsiveness to our customers’ needs, has proven to be one of our strategic competitive differentiators.

We’re looking for a Technical Account Manager who embodies these core values to take full responsibility for leading the technical relationships with our customers. This is a key role in Aidoc’s Delivery Department and is the pivotal link between the Sales, Customer Success, and R&D organizations.

Aidoc is the market leader in the field of Artificial Intelligence solutions in imaging and care coordination.We are already deployed in hundreds of medical centers around the globe, some of which are the leading in the world. We are well-funded by top VCs (130M$) and were chosen as one of TIME’s 50 most genius companies alongside giants like Amazon, Apple and SpaceX.Our products use cutting-edge A.I. to detect and highlight critical medical conditions, thus enabling providers to focus their time and attention where it really matters.Achieving a close and personal relationship with our customers, an unparalleled seamless IT integration process, and relentless responsiveness to our customers’ needs, has proven to be one of our strategic competitive differentiators.We’re looking for a Technical Account Manager who embodies these core values to take full responsibility for leading the technical relationships with our customers. This is a key role in Aidoc’s Delivery Department and is the pivotal link between the Sales, Customer Success, and R&D organizations.

About this role

  • Overall ownership of product delivery projects: Lead and manage the technical process of delivering Aidoc’s products to new customers, expanding and upgrading existing customers.
  • Relationship management: Build and maintain a strong relationship with our customers’ technical teams – to serve as the foundations for the customer’s success.
  • Internal project management: Lead and manage the design and release of new features to customers, as well as the integrations with third-party applications, working closely with R&D, Product, and the customer’s technical teams.
  • Making data-driven conclusions and acting upon them to optimize the solution’s technical setup performance.
  • Generate creative products and features offerings by integrating a vast knowledge of Aidoc’s solution features and capabilities with a profound understanding of each customer.
    Work with the Product team on requirements definition and design. 
  • Pivotal role in the customer’s success strategy – working closely with the Customer Success and Sales departments.
  • Overall ownership of product delivery projects: Lead and manage the technical process of delivering Aidoc’s products to new customers, expanding and upgrading existing customers.
  • Relationship management: Build and maintain a strong relationship with our customers’ technical teams – to serve as the foundations for the customer’s success.
  • Internal project management: Lead and manage the design and release of new features to customers, as well as the integrations with third-party applications, working closely with R&D, Product, and the customer’s technical teams.
  • Making data-driven conclusions and acting upon them to optimize the solution’s technical setup performance.
  • Generate creative products and features offerings by integrating a vast knowledge of Aidoc’s solution features and capabilities with a profound understanding of each customer. Work with the Product team on requirements definition and design. 
  • Pivotal role in the customer’s success strategy – working closely with the Customer Success and Sales departments.

We are looking for

  • Bachelor’s Degree in Engineering or equivalent certifications in a related technical discipline.
  • At least 4 years of customer-facing or technical-operations related experience, working directly with customers in the US / EU markets.
  • Demonstrated experience in diverse system architectures, including working with customers to optimize systems for their needs based on an understanding of their system’ architecture. The Healthcare IT field (knowledge of PACS, RIS, EMR and dictations systems) is an advantage.
  • Proven ability to work with data and make data-driven decisions.
  • Structured thinking and capability to drive a technical project to completion (both initial and ongoing engagement).
  • Excellent communication skills, both written and verbal.
  • Proactive and accountable attitude.
  • Growth mindset – willingness to learn and improve both self and environment.
  • Bachelor’s Degree in Engineering or equivalent certifications in a related technical discipline.
  • At least 4 years of customer-facing or technical-operations related experience, working directly with customers in the US / EU markets.
  • Demonstrated experience in diverse system architectures, including working with customers to optimize systems for their needs based on an understanding of their system’ architecture. The Healthcare IT field (knowledge of PACS, RIS, EMR and dictations systems) is an advantage.
  • Proven ability to work with data and make data-driven decisions.
  • Structured thinking and capability to drive a technical project to completion (both initial and ongoing engagement).
  • Excellent communication skills, both written and verbal.
  • Proactive and accountable attitude.
  • Growth mindset – willingness to learn and improve both self and environment.
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