Solution Expert

Why you should join our team

In the next three years, Aidoc plans to expand its solutions to thousands of medical centers and radiology practices. Our vision is to bring the value of AI to every patient and every hospital, continuously increasing the value we create. This position is an opportunity for both experienced Solution Managers as well as Senior Software Engineers who see their next career step in a customer-facing position that significantly leverages their experience. On the intersection between the product and customers, this position requires a deep understanding of how the customer works and how our solution fits into the customer’s workflow, maximizing the value over time that the customer will receive.

About this role

  • Work with customers to plan and design the Aidoc solution within the customer’s environment according to their specific needs and constraints.
  • Become Aidoc’s solution and product expert; Represent the R&D teams while making solution/architecture decisions with customers to maximize our value yet be efficient with our resources.
  • Lead the technical process of delivering our product to new customers and expanding/upgrading it for existing customers.
  • Serve as the company’s source of knowledge for Healthcare IT services, systems, and integrations.
  • Lead the solution technical review process with new customers.
  • Improve product feature offerings by collecting, synthesizing, and sharing customer feedback with internal cross-functional teams including Product Management and Engineering.
  • Work in a unique professional culture, championing close work between Dev, Product and Customer Success, and other key stakeholders in the company. 

We are looking for

  • Previous experience in one or more of the following roles:
    • Software Engineer 
    • Sales Engineer
    • Solution Manager/Architect
  • Fluent written and spoken English
  • Proactive “doer” mindset
  • Excellent technical troubleshooting skills
  • Ability to learn new technologies in-depth
  • Demonstrated knowledge of SQL
  • Knowledge & experience working with production systems, in cloud environments and on-premise
  • Advantage: 
    • Former position in the healthcare industry, and healthcare IT systems and services.
    • Experience with DICOM, HL7, and FHIR protocols, as well as PACS, RIS, EHR systems.
    • Basic programming knowledge in any language
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