Production Monitoring Engineer

Why you should join our team

Aidoc is the market leader in the field of AI for medical imaging.

Our products help doctors detect life-threatening medical conditions in medical images, based on cutting-edge deep-learning algorithms. It is already installed in over 600 hospitals globally and helps save lives every day. As part of our team, you’ll have the chance to experience real mission-critical, medical architecture and take part in the ongoing efforts to enhance our scale, resilience, and time to market.
Our culture is fast-paced, empowering, and collaborative. We enjoy working together as a team and enable each team member to have a significant impact on our product.
Each team member has a high level of independence and makes important decisions that influence our customers.

In this role, you will be responsible to ensure our production environments are stable and healthy. You will touch base with the most advanced technologies in the healthcare and AI Industry, work closely with various stakeholders including RnD, Product, DevOps, and Delivery teams.

Aidoc is the market leader in the field of AI for medical imaging. Our products help doctors detect life-threatening medical conditions in medical images, based on cutting-edge deep-learning algorithms. It is already installed in over 600 hospitals globally and helps save lives every day. As part of our team, you’ll have the chance to experience real mission-critical, medical architecture and take part in the ongoing efforts to enhance our scale, resilience, and time to market. Our culture is fast-paced, empowering, and collaborative. We enjoy working together as a team and enable each team member to have a significant impact on our product. Each team member has a high level of independence and makes important decisions that influence our customers. In this role, you will be responsible to ensure our production environments are stable and healthy. You will touch base with the most advanced technologies in the healthcare and AI Industry, work closely with various stakeholders including RnD, Product, DevOps, and Delivery teams.

About this role

  • Enhance and maintain existing monitors by making configuration changes, designing playbooks, and ensuring that alerts are well documented.
  • Be responsible for our production monitoring coverage, design new monitors to achieve full production coverage.
  • Participate in the release lifecycle, to make sure each feature has an appropriate monitoring suite.
  • Continuously push the production standard forward and develop a strong production process within the company.
  • Innovate new ways to improve day-to-day operations, monitoring, and response.
  • Identify operational problems by observing and studying system functioning and performance results.
  • Provide technical solutions to incoming incidents related to our product stability and observability, including extensive troubleshooting and root cause assessment.
  • You will work in a unique professional culture championing thorough technical understanding, ownership, and close work between RnD, Product, DevOps, and Delivery teams.
  • Enhance and maintain existing monitors by making configuration changes, designing playbooks, and ensuring that alerts are well documented.
  • Be responsible for our production monitoring coverage, design new monitors to achieve full production coverage.
  • Participate in the release lifecycle, to make sure each feature has an appropriate monitoring suite.
  • Continuously push the production standard forward and develop a strong production process within the company.
  • Innovate new ways to improve day-to-day operations, monitoring, and response.
  • Identify operational problems by observing and studying system functioning and performance results.
  • Provide technical solutions to incoming incidents related to our product stability and observability, including extensive troubleshooting and root cause assessment.
  • You will work in a unique professional culture championing thorough technical understanding, ownership, and close work between RnD, Product, DevOps, and Delivery teams.

We are looking for

  • At least 2 years of Technical Support (Tier 2 & above) / Technical Operations or similar positions experience in global companies.
  • Deep understanding of system design, production processes, and pipeline.
  • Vast knowledge of SQL / Other Query languages.
  • Experience with monitoring, logging, and analysis tools (e.g. Logz.io / Grafana / Kibana / CloudWatch / Application insights / PagerDuty).
  • Knowledge & experience working with critical production environments.
  • Analysis skills, the ability to see the big picture through the details and extract insights.
  • Ability to work with empathy and a sense of urgency to deliver solutions according to priority.
  • Problem solver, multi-tasker, with self and fast learning abilities.
  • Strong communication skills to work with different stakeholders.
  • Self-driven and independent, able to take responsibility and proactively carry out tasks as a self-contributor.

Advantages:

  • Proven experience in Data Analysis, including data cleaning and visualization.
  • Programming skills (Python, PowerShell, bash) & Git knowledge.
  • Experience working with APIs and building integrations.
  • Previous experience in the Healthcare domain.
  • At least 2 years of Technical Support (Tier 2 & above) / Technical Operations or similar positions experience in global companies.
  • Deep understanding of system design, production processes, and pipeline.
  • Vast knowledge of SQL / Other Query languages.
  • Experience with monitoring, logging, and analysis tools (e.g. Logz.io / Grafana / Kibana / CloudWatch / Application insights / PagerDuty).
  • Knowledge & experience working with critical production environments.
  • Analysis skills, the ability to see the big picture through the details and extract insights.
  • Ability to work with empathy and a sense of urgency to deliver solutions according to priority.
  • Problem solver, multi-tasker, with self and fast learning abilities.
  • Strong communication skills to work with different stakeholders.
  • Self-driven and independent, able to take responsibility and proactively carry out tasks as a self-contributor.
Advantages:
  • Proven experience in Data Analysis, including data cleaning and visualization.
  • Programming skills (Python, PowerShell, bash) & Git knowledge.
  • Experience working with APIs and building integrations.
  • Previous experience in the Healthcare domain.
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