Production Engineer

About this role

Aidoc is the leading full body imaging AI software. Our products help detect and pinpoint critical anomalies for radiologists through deep learning and AI algorithms that analyze medical images and patient data. Aidoc eases up the work list and frees up time and attention to what matters.

Job Description:

  • Continuously push the production standard forward and develop a production-oriented culture and processes within the company.
  • Provide technical solutions for alerts and incoming escalated tickets from our customers, including extensive troubleshooting and root cause assessment.
  • Find workarounds and solutions for technical difficulties – doing whatever it takes for the company to succeed.
  • Responsibility of customers’ expansions and configuration changes.
  • Assist with scripts and other pro-active tasks.
  • Work closely with Product, Development and Customer Success teams.
  • You will be trusted with autonomy, freedom, and influence to design solutions and make technical decisions, to improve your work and build tools for the team.
  • You will work in a unique professional culture championing close work between Development, Product and Customer Success, and other key stakeholders in the company.

We are looking for

    • Passion for production, passion for action!
    • At least 4 years of customer-facing technical support experience in global companies.
    • Ability to work with empathy and a sense of urgency to deliver solutions to meet customers’ needs.
    • Excellent technical troubleshooting skills.
    • Ability to learn new technologies in-depth.
    • Knowledge of Microsoft Windows Internals and Linux configuration and management, troubleshooting issues relating to OS and/or product using OS resources.
    • Basic programming knowledge in any language.
    • Familiarity with monitoring tools.
    • Demonstrated knowledge of SQL.
    • Knowledge & experience working with production systems, in cloud environments (AWS) and on-premise.



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