This position focuses on championing customer centric solutions and outcomes. You will work closely with engineering, operations, sales and support teams to understand and resolve customer issues. You will have a strong understanding of our customers’ business objectives, and the ability to identify and articulate how our solution supports achievement of customers’ strategic goals.
- Become a client advocate and product specialist.
- Identify at-risk accounts, and take appropriate action and/or escalate as needed.
- Identify and develop cross-sell opportunities.
- Work with Operations to ensure smooth onboarding of new customers.
- Regularly monitor customer health, and communicate results with Account Managers, when necessary.
- Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
- Review client requests with operations, technical support, or engineering and take action as necessary.
- Schedule and conduct regular reviews with clients and communicate results.
- Develop, prepare, and nurture customers for advocacy.