This position focuses on championing customer centric solutions and outcomes. You will work closely with engineering, operations, sales and support teams to understand and resolve customer issues and address their needs. You will have a strong understanding of our customers’ business objectives, and the ability to identify and articulate how our solution supports achievement of customers’ strategic goals.
This position is located in the US (remote)
Responsibilities will include:
- Become a client advocate and product specialist.
- Identify at-risk accounts, and take appropriate action and/or escalate as needed.
- Identify and develop cross-sell opportunities.
- Work with Operations to ensure smooth onboarding of new customers.
- Regularly monitor customer health, and communicate results with Account Managers, when necessary.
- Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
- Review client requests with operations, technical support, or engineering and take action as necessary.
- Schedule and conduct regular reviews with clients and communicate results.
- Develop, prepare, and nurture customers for advocacy.