Aidoc is the market leader in Healthcare AI. We deliver the most widely used portfolio of AI solutions to help physicians prioritize life threatening cases and improve patient outcomes. Aidoc’s solutions are in use in over 900 hospitals including the leading health systems in the US. Aidoc is funded by top VCs, having raised more than $140 million to date, and was chosen as one of TIME’s 50 most genius companies.
We are looking for a Customer success manager – strategic accounts to join our Customer Success team.
This is a remote role best filled in from the Eastern US.
Customer Success Managers at Aidoc are the trusted advisors of our existing customer base. Accountable, analytical, focused, and well-organized individuals, the Strategic Accounts CSM will become a key member of our CS Group. The core responsibilities of this role involve managing relationships with users and decision-makers in strategic accounts (mainly large healthcare systems), managing training and educational programs, creating continuous value demonstration programs, and being accountable for customer satisfaction . As part of the role, you will be responsible for planning and executing complex projects, coordinating communications, schedules, and scoping to ensure successful and on-time implementation. The perfect candidate will demonstrate core traits of ambition, passion, resilience in the face of adversity, genuine curiosity about customer’s business needs, strong technical and analytical orientation, terrific interpersonal skills, and ability to custom-tailor solutions for a variety of scenarios.