Customer Success Manager IL

About this role

This position focuses on championing customer-centric solutions and outcomes. You will work closely with engineering, operations, sales, and support teams to understand and resolve customer issues and address their needs. You will have a strong understanding of our customers’ business objectives, and the ability to identify and articulate how our solution supports the achievement of customers’ strategic goals.

This position is located in the Israel (hybrid model – office & remote)

Serve as the customer’s advocate and the customer trusted advisor- You are the bridge between Aidoc and our customers:

  • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
  • Lead discussions with our customers (top physicians in prestige medical centers)
  • understand each Customer pain points and their workflow and enhance the value of AI in their departments
  • Define the next steps and work on “making things happen” with our R&D teams.

Ensure technical health of our implemented solution at our customers:

  • Work with the technical team to ensure smooth onboarding of new customers.
  • Regularly monitor dashboards, collect feedback and escalate issues to the technical support if needed
  • Have a deep understanding of our solutions, expected performance, and user interface

Drive value demonstration of our solution for our customers:

  • Data analysis and storytelling using data. Make insights out of the data and present it to our customers
  • initiate and help execute research initiatives
This position focuses on championing customer-centric solutions and outcomes. You will work closely with engineering, operations, sales, and support teams to understand and resolve customer issues and address their needs. You will have a strong understanding of our customers’ business objectives, and the ability to identify and articulate how our solution supports the achievement of customers’ strategic goals. This position is located in the Israel (hybrid model – office & remote) Serve as the customer’s advocate and the customer trusted advisor- You are the bridge between Aidoc and our customers:
  • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
  • Lead discussions with our customers (top physicians in prestige medical centers)
  • understand each Customer pain points and their workflow and enhance the value of AI in their departments
  • Define the next steps and work on “making things happen” with our R&D teams.
Ensure technical health of our implemented solution at our customers:
  • Work with the technical team to ensure smooth onboarding of new customers.
  • Regularly monitor dashboards, collect feedback and escalate issues to the technical support if needed
  • Have a deep understanding of our solutions, expected performance, and user interface
Drive value demonstration of our solution for our customers:
  • Data analysis and storytelling using data. Make insights out of the data and present it to our customers
  • initiate and help execute research initiatives

We are looking for

  • B.Sc in science or engineering, preferably M.Sc
  • Experience with data analysis; Knowledge in statistics and/or in the medical imaging domain is a plus.
  • Previous experience in a similar role as a Product Support Manager, project manager, or Customer Operations Manager.
  • Experience interfacing directly with clients, preferably at the executive level.
  • Experience with SaaS products, experience in a high tech company is preferable.
  • Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
  • Excellent verbal and written communication skills (in English), additional language is a plus.
  • Energetic, motivated, and self-driven.
  • B.Sc in science or engineering, preferably M.Sc
  • Experience with data analysis; Knowledge in statistics and/or in the medical imaging domain is a plus.
  • Previous experience in a similar role as a Product Support Manager, project manager, or Customer Operations Manager.
  • Experience interfacing directly with clients, preferably at the executive level.
  • Experience with SaaS products, experience in a high tech company is preferable.
  • Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment
  • Excellent verbal and written communication skills (in English), additional language is a plus.
  • Energetic, motivated, and self-driven.
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