Renewal specialist

United States

About The Position

Aidoc is the market leader in Healthcare AI. We deliver the most widely used portfolio of AI solutions to help physicians prioritize life threatening cases and improve patient outcomes. Aidoc’s solutions are in use in over 900 hospitals including the leading health systems in the US. Aidoc is funded by top VCs, having raised more than $250 million to date, and was chosen as one of TIME’s 50 most genius companies.

About this role

The Aidoc Renewal Specialist (RS) is a high-impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal RS is an experienced professional with a full understanding of the tech enterprise contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. RS is responsible for ensuring maximum financial results for Aidoc while strengthening partnerships with existing customers.


  • Own and execute win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and enhancing customer trust
  • Maximize account growth by playing a role on the account team and helping to identify incremental opportunities upon contract renewal, including the appropriate resources
  • Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
  • Collaborate with internal resources such as account executives, customer success, pricing, legal, revenue operations and product management to develop strategies for upcoming renewals
  • Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
  • Follow and adhere to best practices for all internal processes including, opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting
  • Achieve financial and strategic revenue, bookings and billings targets
  • Evaluate your portfolio to prioritize time to render the most favorable outcomes
  • Leverage customer data and behavior to assess the health of each renewal


Basic Qualifications

  • 1+ years of experience within Renewal Management and/or Account Management and/or Customer Success/ Business Development
  • Bachelor’s degree

Preferred Qualifications

  • Strong negotiation skills with experience driving contracts to completion on time
  • Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
  • Experience in a quota-carrying sales role with proven achievement
  • Strong process management, financial acumen and contractual engineering skills
  • Ability to react and adapt to potential rapid shifts in priorities
  • Strong level of urgency, organization and prioritization skills
  • Ability to project manage the renewal cycle, pulling in necessary resources

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