Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. Built on Aidoc’s exclusive aiOS, we analyze and aggregate medical data to enable care teams to operationalize the unexpected and work seamlessly with a continued focus on the patient. Aidoc AI is always on, running in the background to change the foreground.
Our solutions are used in more than 1000 hospitals, including leading health systems in the US. Funded by some of the industry’s leading VC’s, Aidoc has raised more than $250 million to date, and was chosen as one of TIME’s 50 most genius companies.
We are seeking a talented, tech-oriented individual to join our Support team as a Support Specialist.
The team is responsible for providing excellent support to our globally-based clients, and handles requests via various communication channels, working on triage, providing high-quality responses, and escalating complicated requests in the production environment.
The Support Specialist will play a crucial role in coordinating all production incidents and handling proactive alerts. Some alerts will be resolved by the Support Specialist, while others will be escalated to other teams.
This is an excellent opportunity for technology enthusiasts who would like to start their journey in the tech industry.
The work is in shifts and will include both standard office hours and evenings in Pacific Time. The role requires work on Saturdays and Sundays.
Working at Aidoc
We’re a dynamic, collaborative and fast growing team of more than 400 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work.
We have offices in Tel Aviv and New York City, but Aidoc is a remote-first workplace. We’re able to hire US-based employees across the continental United States, although certain roles may be region-specific.
What we offer:
Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.