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See Open Roles

Commitment

To transform the world of healthcare with life-saving AI

Excellence

Veterans from elite technology units and leading engineering companies

One Team

Group of 400+ members that support each other like family

MEET OUR PEOPLE

Head of AI Data Development

Ram Shtoltz

Personally, I love being a part of a company that delivers such impactful and immediate, life-saving value to a countless number of patients. When a customer shares with me a “wow moment” he experienced with our product – it’s truly priceless.

Engineering Director, Edge Group Leader

Gil Bartsion

I always wanted to use technology to create a positive impact on the world. At Aidoc, surrounded by amazing people, it’s the perfect place to get my ideas out there and improve peoples’ lives.

Software Engineer

Lynne Hurwitz

Aidoc is the perfect combination of tackling a huge challenge, among extraordinary people, for a truly great cause. Everything we do eventually comes down to saving lives, and that’s an indescribable feeling.

DevOps Product Manager

Inbar Gabe

When the product you’re working on literally helps save lives – it doesn’t feel like work – it feels like true purpose. To be able to contribute to such a meaningful solution really does make me feel like a superhero every day!

Director, Customer Success - EMEA & APAC

Amitai Mandelbaum

To provide meaningful insights for radiologists and be given the opportunity to have a real impact on patients’ lives, daily, is beyond priceless. I still get goosebumps when a customer shares how we were able to help them make life-changing decisions for a patient.

Data Specialist

Lihi Manket

Working at Aidoc has inspired me to break through my limitations. A company with a great purpose and tremendous effect on the health and lives of our community. A family l’m proud to be a part of.

VP of Finance

Barak Haimovich

Working with great people and being part of a team that provides such a valuable product is an awesome combination.

OPEN POSITIONS

Aidoc is looking for extraordinary people to join our industry-leading team that’s building cutting-edge artificial intelligence to reshape the future of healthcare. Named one of TIME magazine’s “50 Genius companies”, an innovative and exciting work environment, talented teams and a great work culture are just a few of the reasons why you’ll love working here.

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IT Support Team Lead (Temporary Position)

Tel Aviv · Full-time · Intermediate

About The Position

Aidoc is recruiting an IT Support Team Lead (Temporary Position) in Tel Aviv. Join our team!

About Aidoc

Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. We analyze and aggregate medical data to enable care teams to work seamlessly with a continued focus on the patient. Aidoc’s AI is always on, running in the background to change the foreground.

Our solutions are used in more than 1000 hospitals, including leading health systems in the US. Funded by some of the industry’s leading VC’s, Aidoc has raised more than $250 million to date, and was chosen as one of TIME’s 50 most genius companies.

About this role

You wiil be responsible for overseeing the daily operations of the Tier 1 IT Support team, while also participating as an active, hands-on team member.

As a Team Lead, you will focus on delivering exceptional support to Aidoc employees through our centralized IT Service Desk. You’ll lead by example, organize work, build reports, handle escalations, and assist with ad hoc projects and training.

The role includes managing a global team, combined with hands-on work.

A key aspect of your role will be identifying workflow gaps within the support model and developing solutions to bridge them.

The IT Support Team Lead will work within the IT department and report directly to the Director of IT.

This is a temporary position for 10 months. However, as Aidoc continues to grow, new opportunities often open up

Responsibilities

Oversee the day-to-day operations of the IT Service Desk Support Team
Act as a hands-on, provide oversight, coaching, and training to the relevant IT support staff
Be the Main point of contact for Service Desk escalations
Record and track team SLAs and highlight workflow gaps
Provide support where needed for both internal and external employees.
Work with various parties to create any relevant support material for the team
Review all technical support-related processes and documentation for continuous improvement.
Ensure compliance with company IT and security policies/standards.
Manage and track IT Equipment inventory.

Requirements

At least 2 years of management experience, preferably in a global environment, overseeing multi-site operations.
Excellent communicator, both oral and written.
Strong problem-solving and communication skills
Strong analytical skills to investigate and resolve customer support tickets
Able to multitask efficiently under time pressure
Able to work with cutting-edge technology and assimilate information rapidly
Strong hands-on experience with multiple operating systems, including installation, configuration, and maintenance of Windows, macOS, and Linux environments.
Strong Experience with inventory or operational systems, such as Google Workspace, Okta, Azure, JumpCloud, or similar identity and asset management platforms.
Proven experience in managing a service and support-focused team culture

Working at Aidoc

Our Perks:

Be part of something big - using cutting-edge technologies to transform the Healthcare industry (while saving patients’ lives)
We work in a hybrid model, with our new offices located at 34 HaMasger Street in Tel Aviv and free parking for employees.
Amazing and healthy breakfasts and lunches prepared daily by our personal chef!
Stocked up kitchen & meal card
Wellness: Aidoc employees-only gym, plus Pilates, Yoga, and functional workouts classes.
Amazing culture - collaborative, transparent & fun!
Attractive compensation package & benefits

Apply for this position

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